1. The app consists of three sections for different stages of the issues, namely
Home: For all the currently posted issues.
Accepted: For all the currently accepted issues by the department admins.
Addressed: For all the resolved issues.
2. For posting an issue, one needs to visit the Post Issue page and fill up the necessary details. One can even add an image of the issue while posting it.
3. Once the issue has been succesfully posted, the home page will be updated to reflect your posted issue.
4. When the department admin under whom the issue falls accepts your issue for processing or rejects it, a mail will be sent to you regarding the same with a brief description of the reason, if any, and consequently, you can know if the mail has been sent to the principal or not.
5. Once the issue is accepted, the issue will be moved to the accepted page.
6. Once the issue is addressed, a mail will be sent to you updating you regarding the same as well and the issue will be moved to the addressed page.
1. The department admins can sign In on the Sign In Page.
2. The department admin can see the issues that has been posted only under his/her jurisdiction.
3. The admin can accept/reject the posted issue. If the admin accepts the issue, he/she needs to provide the subject and reason for the subsequent email to be sent to the griever stating the current stance on the issue along with an estimated time frame for solving the issue. The admin can also decide if the email needs to be sent to the Principal or not however, the griever will be notified of the same.
If the admin rejects the issue, he/she needs to fill the same details as before except for the time frame.
4. Once accepted, the issue will be moved to the accepted page.
5. Once the issue has been resolved, the admin needs to update the resolved issue on the accepted page and again set the subject and content for the completion email to be sent to the griever.
6. Finally the addressed issue will be moved to the addressed page.
7. For the root admin, two extra pages are present:
Register: The root admin can register new department admins with an email, password and the department. issues.
All Admins: The root admin can delete old/non-functional department admins from this page.
8. The root admin can view/modify all the issue currently posted/accepted/addressed.
9. The issues on the home page can be accepted or rejected by the root admin just like other department admins.
10. For accepted issues, the root admin can address the issue or remove it. If removed, no email will be sent to the griever.
11. For addressed issues, the root admin can remove old resolved issues.